111db Privacy Policy
This document provides a detailed explanation of how your personal information is collected, processed, and kept secure.
Introduction & Scope
This Privacy Policy is published on behalf of the 111db platform ("we", "us", or "111db"). This document sets out in full how the personal information you provide while using this platform — built for players in Bangladesh — is managed.
By registering with 111db or continuing to use the platform, you are considered to have accepted the terms of this Privacy Policy. Please review this policy regularly, as it may be updated from time to time.
Data Collection & Use
1 What information we collect
To maintain a fair and secure relationship with you, 111db collects the following types of information:
- Identity information: Full name, date of birth, and identity verification details such as national ID or passport number.
- Contact information: Mobile number and email address, used for account communications and support.
- Financial information: Payment-related details provided during transactions via bKash, Nagad, Rocket, or bank transfer.
- Account activity information: Login times, betting history, bonus usage, and details of your activity on the platform.
- Technical information: IP address, browser type, device information, and cookie-related data.
- Communication records: Records of your conversations with our support team via live chat and email ([email protected]).
2 How we collect information
111db generally collects information in the following ways:
- Information you provide directly when completing the registration form.
- Through payment processing during deposits and withdrawals.
- Technical information collected automatically while you use the platform.
- When you contact us through our support channels.
- Documents submitted during the identity verification process.
3 Purpose of using information
The information collected is used for the following lawful purposes:
- To create, manage, and secure your account.
- To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
- To carry out proper verification to prevent fraud and money laundering.
- To provide customer support in Bengali via 24/7 live chat and email.
- To send notifications about bonuses, promotions, and account-related updates — but only with your consent.
- To improve the platform experience and resolve technical issues.
- To enforce responsible gaming policies and identify problematic behaviour.
Data Storage & Sharing
4 Data storage & security
111db uses industry-standard SSL encryption technology to keep your personal information secure. Our server systems are monitored continuously and strict technical measures are in place to prevent unauthorised access.
Your information is retained for as long as your account is active or as needed to provide the service. Certain information may be kept for a longer period to meet legal obligations.
5 Sharing information with third parties
111db does not sell your personal information to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processing: Information necessary to complete transactions with bKash, Nagad, Rocket, and banking partners.
- Identity verification services: Authorised verification service providers involved in running the KYC (Know Your Customer) process.
- Legal obligations: Disclosure of information as required by law in response to a valid court order or request from a competent authority.
- Fraud prevention: Authorised service providers that assist in detecting and preventing fraudulent activity.
Any third parties with whom information is shared are contractually bound to ensure the same standard of privacy and security.
6 Cookies & tracking technologies
111db uses cookies to operate the website properly and to improve the user experience. Cookies are small data files stored in your browser.
Types of cookies we use:
- Essential cookies: Required to maintain login sessions and run the core functions of the platform.
- Functional cookies: Help remember your language preferences and other personal settings.
- Analytical cookies: Used to analyse platform usage and improve the service.
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect some platform functions.
Your Rights & Controls
7 Your rights over your information
Every user registered with 111db has the following rights regarding their personal information:
- Right to access: You can request to know what information we hold about you.
- Right to rectification: You can request that any errors in your stored information be corrected.
- Right to erasure: In certain circumstances you can request that your information be deleted, subject to legal obligations.
- Right to object to processing: You can withdraw your consent to marketing communications at any time.
- Right to data portability: In some cases you can request your information in a structured, machine-readable format.
To exercise these rights, contact our support team via live chat or by emailing [email protected].
8 Protection of minors' information
111db is for persons aged 21 and above only. We do not knowingly collect personal information from anyone under 21. Age verification is mandatory at registration.
If we become aware that a minor's information has been collected, we will immediately close that account and delete the relevant information.
9 Marketing communications
If you consent to receiving promotional messages at the time of registration, we may send you notifications about 111db offers, bonuses, and updates.
You can withdraw this consent at any time by updating your account settings or contacting our support team. Even after withdrawing consent, essential account-related notifications (such as transaction confirmations) may continue to be sent.
Additional Provisions
10 Third-party links
The 111db platform may occasionally contain references to third-party websites. 111db is not responsible in any way for the privacy policies or practices of those external sites. Please review the privacy policy of any other site before visiting it.
11 Response to data breaches
If a data security breach occurs in our systems that may have affected your personal information, we will notify you as quickly as possible. The notification will include details of the nature of the breach, the potential impact, and the remedial measures we have taken.
12 Policy changes
111db reserves the right to amend this Privacy Policy at any time. For significant changes, we will publish a notice on the platform and/or inform you via your registered email or mobile number.
Continued use of the platform after changes have been made will be considered acceptance of the updated policy. The date of any change will always be shown at the top of this page under "Last updated".
13 Applicable law
This Privacy Policy is governed by applicable regulations. Any dispute or claim relating to your data protection will be resolved in accordance with this policy. 111db is committed to transparency and fair data management at all times.
Contact & Complaints
If you have any questions or concerns about the Privacy Policy, or wish to exercise your rights, please contact us.
Related Policies
Please also read our other policies and terms, which relate to your use of your account.